Shangri-La Surabaya, Surabaya

I had a great stay at the hotel. The rooms were clean and cozy, providing a comfortable place to rest. The service was super friendly, and the staff made me feel like a priority. The location felt safe and met my needs perfectly. The dining experience offered a good variety of choices. The facilities were top-notch, making my stay enjoyable overall.

I had a wonderful stay at the hotel. The rooms were clean, quite big, and well-equipped with modern amenities like TV, clean toilets, and reliable Wi-Fi. The Horizon deluxe rooms were particularly comfortable and well-appointed. However, the dining options could use more traditional food choices. The hotel's location was perfect for my needs, and the resort-like design added to the overall pleasant experience.

I had a pleasant stay at the hotel. The rooms were clean and comfortable, and the staff was very friendly, making me feel at home during my visit. However, the dining options were somewhat limited. The location felt safe with added security measures but could benefit from some renovations. The overall value for money was good.

I had a wonderful stay at the hotel with well-appointed and modern Horizon deluxe rooms that were very comfortable. The only downside was being at the far end of the corridor, which made it a bit inconvenient. The spacious room was great, but be prepared to wake up early due to the call for prayers if facing the mosque.

I had a wonderful stay at the hotel. The Horizon club room was impressive, offering everything we needed inside the room. The rooms were clean, big, and comfortable, well-equipped with all essentials. The service was excellent, particularly at the reception desk where they were very accommodating. The location was strategic and accessible to places around the city. The dining experience was good with a variety of options available. The facilities at the hotel were top-notch.